Options Counseling

Explore, Connect, Prepare

Options Counseling is a person-centered process embraced by our staff that focuses on working with individuals’ values and preferences. Older adults and those who help to care for them are often not aware of all the services and supports that are available. Our staff will explore your options for housing, in-home supports, transportation, public benefits, nutrition, and caregiving. Together, we help you make the best choice for your unique situation.

Options counselors receive specialized training to help them think “outside the box” in supporting what is best for your unique situation and to make the choices that best meet your needs.

Once you agree to your plan, your options counselor connects you to the services that meet your needs.

Your Options Counselor can:

  • Work with you to identify your needs and preferences for assistance
  • Provide you with information and options for your current or future care needs
  • Help you to develop a plan as you explore options and consider the benefits and limitations of each choice
  • Make referrals to services you choose, and when needed, connect you with a Case Manager who can provide ongoing support and follow-up
  • Help families and caregivers understand the range of care settings, services, and support programs
  • Facilitate family conversations about ongoing and future care needs

The Senior Solutions HelpLine is the easiest, fastest way to start this process. Our toll-free number is 866-673-8376 or 802-885-2669.