Senior Solutions Seeks Information and Assistance Specialist (Senior HelpLine)

We are seeking a Senior Helpline Specialist!
Join our team in helping seniors live independently in the community.

Senior Solutions is recruiting an Information and Assistance Specialist to provide detailed assistance to seniors calling our Helpline. Duties include supporting seniors’ independence by providing information, referrals, and assistance by phone, face-to-face office visits and/or home visits. Must be able to provide specific information about a wide variety of entitlement programs such as Meals On Wheels to callers.

Must have active listening skills, excellent organizational skills and use sound judgment in dealing with complex needs. Must have the ability to effectively manage a large, fast-paced workload with frequent interruptions. Must contribute as a team player to provide eight hours daily coverage during the work week. Provision of service will include completing agency computerized assessments and inputting/ exporting of caller data.

Bachelor’s degree in human services with at least two years of social service or related experience, preferred.

Send resume and cover letter to: Mark Boutwell Director of Social Services Senior Solutions 38 Pleasant St. Springfield, VT 05156

Senior Solutions is an Equal Opportunity Employer.

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